FAQ
Shipping, Tracking & Delivery
1. Do you ship internationally?
Yes, we ship worldwide. Some remote areas may not be supported.
2. How to track my order?
You’ll receive a tracking number by email. Use it on our website or the carrier’s site to check status.
3. How long does delivery take?
Usually 10–20 business days depending on destination and customs.
4. My tracking number isn’t updating — what should I do?
Updates may delay 1–3 days. If no progress after several days, contact our support team.
5. Will my order be shipped in one package?
Items from the same warehouse are shipped together; otherwise, they may arrive separately.
6. I missed the delivery — what can I do?
Check the delivery notice left by the courier to reschedule or pick up your parcel.
7. I haven’t received my items — who should I contact?
If your order is overdue, please reach out via our “Contact Us” page or email support.
8. Why is my order delayed?
Possible reasons: customs inspection, high season, or weather. We’ll help you follow up.
Payment & Charges
9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and more.
10. Can I get a price adjustment?
If an item’s price drops shortly after purchase, contact us — adjustments may apply.
11. Why did the price change at checkout?
Price differences can result from exchange rates, promotions, or stock updates.
12. Do I have to pay import taxes or duties?
International buyers may be charged customs duties or import taxes by local authorities.
13. Will I be charged sales tax?
Sales tax applies where required by law. International orders are usually tax-free.
14. My payment was declined — what should I do?
Check your billing info, card limit, and expiry. Try another card or contact your bank.
Orders & Discounts
15. How do I place an order?
Select your product, choose size/style, add to cart, and complete checkout.
16. My discount code doesn’t work.
Ensure the code is valid, not expired, and meets the conditions (e.g. minimum spend).
17. How do I apply my discount code?
Enter your code in the “Discount Code” box at checkout and click “Apply.”
18. Can I change my order after placing it?
If the order hasn’t been processed, we can help update it. Shipped orders can’t be changed.
19. How do I cancel my order?
Contact support before shipment to cancel. Once shipped, please follow the return policy.
20. I made a mistake with my address.
Contact us immediately before dispatch; after shipping, redirection isn’t guaranteed.
21. Will I receive a confirmation email?
Yes, an order confirmation email is automatically sent after purchase.
Product Care & Customization
22. How can I customize engraving products?
Enter your engraving text or details on the product page before adding to cart.
23. My bracelet broke — can it be restrung?
If due to quality issues, we can repair or replace it; user damage may not be covered.
24. How should I care for my jewelry?
Avoid contact with perfume, chemicals, or moisture. Store in a soft pouch or box.
25. How can I clean my bracelet?
Use mild water and a soft cloth. Avoid strong detergents or ultrasonic cleaners.
Returns & Refunds
26. How do I return my order?
Contact us within 30 days for return instructions. Items must be unused and in original condition.
27. The item looks different from the picture.
Slight color variations are normal. If there’s a major difference, you may request an exchange.
28. My item arrived damaged.
Send us photos/videos for review; we’ll arrange a replacement or refund if verified.
29. My tracking shows “Returned to Sender.”
Check your address and local delivery info. Contact us to resend your order if needed.
30. What is your return policy?
30-day return window for unused products. Damaged or worn items are not eligible.
31. I received the item but don’t like it.
You may return unused items (buyer covers return shipping).
About Buddhazens
32. About Buddhazens
We’re a spiritual jewelry brand inspired by mindfulness, energy, and craftsmanship.
33. Do you offer wholesale prices?
Yes, wholesale and bulk discounts are available. Contact us for details.
34. How do I use a red string bracelet?
It symbolizes protection and blessings. Wear it with intention or faith.
35. Can I wear multiple bracelets on one hand?
Yes, you can layer them for both style and energy balance.
36. Should I wear my bracelet on the left or right hand?
Traditionally: left hand receives energy, right hand gives it away — choose what feels right for you.